Please read before submit the referral

1. Referrals (Getting Started)

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• You must have a referral from a GP or relevant specialist to be considered.

• The referral must:

  • Be addressed to this clinic/practitioner

  • Match the services they provide

  • Be legible and in PDF format

• We do NOT accept:

  • Referrals to other doctors/clinics

  • Non-relevant referrals

  • Illegible or non-PDF files

  • Referrals from nurse practitioners

• Important:

  • Referrals are only accepted via online form (not email or fax) on website.

  • Submitting a referral does NOT guarantee an appointment.

2. Waitlist Process

• If accepted for review, you’ll be placed on a waitlist.

• • You will be contacted up to 3 times

  • We may leave a voicemail or email

• If you don’t respond within 12 weeks, your referral is removed, and you must resubmit to request again. .

3. Appointment Offer

If the referral is accepted, our administration team will contact you by phone. During this call, We will explain the next steps, including scheduling your appointment.

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• Once you accept an appointment:​

• You will receive

  • Appointment letter

  • Information sheet 

  • New Patient Form link

• Please Check junk/spam folder if you don’t see it

• These documents will include important details such as the relevant item numbers for billing, fees, what to expect during your first visit, and an overview of the process moving forward.

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Note: Completion of the patient form and Consent is required to confirm and proceed with your appointment.

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4. Cancellation & Rescheduling

• Cancel ≥48 hours before → no penalty

• Cancel <48 hours → Full fee of booked appointment(not covered by Medicare)

• Reschedule within 48 hour → requires $250 deposit ( only for Initial Appt)

  • Non-refundable

  • Non-transferable

Extra Note

• Existing patients can book via Halaxy​

• Sibling Referral, please email us to referrals@northstarpaediatrics.com.au

• General Paediatric health referral, please email us to above email. 

• Please note same cancellation rules apply

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